Return Policy

Be assured when you order with Thirstforwine.com, if you are not happy with your purchase, then we're not happy. We would like for you to shop with confidence and with the comfort of knowing that if your order simply is not what you expected, you can return it within 7 days for a full refund less shipping costs. Contact us at customerservice@thirstforwine.com  within 3 days of your receipt of the order for return instructions. Make sure you include your name and the name of the item you are returning.

Backorder Policy

Rarely are items in a back order status. Thirstforwine.com will contact you by e-mail if items are back ordered. Thirstforwine.com will also contact you if an item is no longer available. A back ordered item will be shipped as soon as it is available.

Shipping Policies

All orders are shipped UPS Ground, unless otherwise specified by customer. Depending on destination, please allow 5 to 10 business days for shipping. UPS Next Day Air, Second Day Air, and Three Day Select are available, if orders are needed quickly, for an additional fee. If your order is placed on a weekend or holiday your order will be processed and shipped the next business day, subject to availability. In the event the products you ordered are drop shipped from their manufacturers/producers, shipping times may vary. Orders to Alaska, Hawaii and A.P.O. boxes may take additional time for delivery.

Damaged Goods Policy

If any item arrives broken or damaged we need you to contact us within 3 days of receipt of your order. Please contact us at customerservice@thirstforwine.com, and include your name and the name of the item which was broken. We'll arrange to have a replacement sent to you.

International Shipping
Shipping charges for International Orders vary greatly. Please send us an email with the items that you are interested in buying, your address, and the destination country. We will email back information on ordering, including shipping and handling charges. We will be happy to answer any questions that you have, so please let us know how we can help you. We can NOT guarantee international shipments. Any delays in time, damages or lost packages will have to be handled directly with USPS by the customer. You may be charged customes/import fees from the destination country prior to delivery. These charges are from the customs department of the country and are not the responsibility of Thirst For Wine. In some cases additional shipping charges may apply after your order is shipped.